InterTalk - Critical Information Systems

From the beginning, InterTalk’s design capabilities have been at the forefront of dispatch console solutions. With a team of professional engineers working alongside their production department, they started as a systems integrator for radio communications systems, designing specialized interfaces and equipment needed to meet the many new emerging trends in land mobile radio.

Shortly after incorporation, InterTalk designed and produced PowerSpeak, an IP-based console system suited for dispatch operations that covered large geographic regions.

In 2003, we became the sole source provider for InterTalk™ (now known as the InterTalk Dispatch Console System), a dispatch console product first brought to market in 1980. Used primarily by public safety agencies, the InterTalk system gave its users unparalleled control and information availability that remains second to none in the industry. Known for its reliability, scalability, and integrated radiotelephony functions, InterTalk was the ideal complement to our company’s design philosophy of “exact-fit” solutions.

Since that time, InterTalk has added to the impressive set of capabilities available in the InterTalk Dispatch Console System (DCS). The InterTalk DCS now boasts features like IP-connectivity, P25 (ISSI/CSSI) communications, a truly integrated archival logging recorder and voter system, and a completely customizable user experience (UX). InterTalk not only maintains the functionality used in older systems but now adds the technology needed by today’s dispatch centers.

Today, InterTalk continues to support all existing InterTalk System installations deployed around the world and maintains its goal of providing exact-fit emergency information systems for any communications infrastructure.

SYSTEM ENGINEERING & INTEGRATION
InterTalk has specialized in systems engineering and integration for more than 20 years. With over 200 years of cumulative industry experience on staff, our engineers and technicians provide:

• Needs assessments
• Technical specifications
• System design
• Graphic User Interface (GUI) design
• Software development
• Mechanical interfacing
• Electrical interfacing
• Equipment cabinet layout

PRODUCT DESIGN AND MANUFACTURING
Our engineers and developers are always looking to innovate and design the products you need and want. With a complete design and manufacturing facility, let InterTalk complete your:

• Product design
• Product development
• Hardware manufacturing

INSTALLATION AND COMMISSIONING
With thousands of successful product and systems installations across North America, trust the InterTalk team with:

• Factory acceptance testing
• On-site installation
• Final acceptance testing and commissioning
• Cutover

TRAINING
On or off-site, InterTalk has a team of professional staff that are experienced with training your personnel on mission-critical communications. From dispatchers and supervisors to management, InterTalk has all the training materials required for your success:

• Operator training
• Technician training
• Course development
• Train-the-trainer and end-user training
• Standard Operating Procedures (SOP) development

SYSTEM SUPPORT
Our ServiceFIRST system support is an industry leader. Depending on your agency’s needs and service level requirements, our trained technicians and engineers are available 24/7/365 to assist you with:

• Warranty claims
• Troubleshooting
• On-site assessment and repairs
• Remote assessment (via phone or VPN)
• Hardware repairs
• Software upgrades

PROJECT MANAGEMENT
With our years of experience and industry connections, InterTalk helps your agency manage your critical communications project:

• Customer interfacing
• Resource management
• Procurement
• Financing
• Scheduling
• Quality assurance

Why choose InterTalk?
With so many radio console vendors dotting the communications landscape, selecting the right dispatch console for your agency can be a daunting task. There are many considerations when choosing the right product ‘fit’ for your team, and it is easy to gravitate toward the vendor with the best marketing package or largest sales team. However, these elements have no bearing on the performance of your console system after it has been installed. You need a powerful, reliable, and scalable system that will provide trouble-free performance over many years, with support directly from the team of engineers and developers who designed and built the system.

This is the InterTalk advantage: We excel as an ideal partner for your radio communications systems and console subsystems and design each product based on your exact requirements, not a pre-supposed solution that gets you ‘most of the way’ there.

InterTalk’s Advantage
InterTalk’s Dispatch Console System is simply a superior piece of communications equipment

• InterTalk specializes in advanced dispatch consoles that satisfy real-world requirements – this is what we do as our core business, not as a sideline to support radio equipment sales.
• InterTalk recognizes the vital role the console plays in communications systems, and the challenges faced by the dispatchers and first responders that operate them.
• InterTalk’s dispatch consoles have always focused on supporting the integration and interoperability of different radio and telephone systems to satisfy real operational needs.

InterTalk’s dispatch console infrastructure is vendor-neutral and is fully compliant with P25, NXDN, DMR, and TETRA

• As a radio dispatch console provider to many industries, and as a member of the P25 Technology Interest Group (PTIG), North American TETRA Forum (NATF), and the Telecommunications Industry Association (TIA), InterTalk is committed to true radio system technology and interoperability…now, and into the future.

As a privately-held firm, InterTalk is in business for our customers, not shareholders

• InterTalk is committed to supporting our customers’ vision with exact-fit engineering, not “one-size-fits-all” systems that are more appropriate for one industry versus another.
• As a development partner, InterTalk believes that the customer’s requirements are paramount, and supersede any commercial product specification or interest.

InterTalk is focused on the challenge at hand, not the next opportunity

• In supporting a customer’s vision for their console equipment, InterTalk is not seeking to trap the customer with proprietary interfaces or features.
• We stand behind our products 100%, from start to finish.

The Benefits

• Exact-fit engineering: We listen to your agency’s needs, and get you the solution you want – no ‘take it or leave it’ system architecture. InterTalk provides tailored radio command and control products that do what you need.
• 99.999% redundancy: With InterTalk, it is easy to achieve those “Five 9s”. InterTalk can detect issues on the system’s edge within 1 second, and provides best-in-industry backup recovery time.
• Truly integrated voting system: InterTalk does not require a 3rd party voter, meaning one less manufacturer and piece of hardware to integrate. Voter can be deployed at the remote edge of your radio sites, which feeds far more precise measurements.
• Truly integrated steering system: Only InterTalk offers transmitter steering built into the system. The integrated voter controls which radio sites are selected as transmit sites (determined by the voted site)
• Quality commitment: InterTalk is committed to quality assurance and data security, with our ISO 9001:2008 (Quality Management) and ISO 27001:2013 (Data Security) certifications
• Seamless logging recorder: InterTalk offers Transcript, its archival logging recorder. Transcript does no transcoding: audio is digitized at the network edge, providing unparalleled voice clarity and reduced risk of audio loss versus ‘the other guys.’
• System workload sharing: InterTalk’s DCS provides workload sharing across geo-diverse, network-connected locations. The benefit? Lower equipment and maintenance costs per user with streamlined equipment needs.
• Direct factory support: InterTalk offers 24/7 support for our product line direct from the factory, with technicians and engineers who have designed and built the system – no call center support here!
• Reduced total cost of ownership: With so many integrated features (like our voter, transmitter-steerer, logging recorder, and more), your agency will enjoy economic and physical space savings over the life of your investment.